Jobs

Job purpose

The Technical advisor’s primary responsibilities are to assist with the sale of tires and mechanical services and to offer exceptional after-sales service to the branch’s customers.

Responsibilities

• Greet customers and determine their needs in terms of tires;
• Provide advice when purchasing tires and complete the sale;
• Perform part orders in the computerized system;

• Assist the mechanics with the diagnosis of problems with the vehicles;
• Order parts through the computer system;
• Ensure the quality of the work carried out by carrying out road tests;
• During customer visits, promote the other services offered by the company;
• Answer incoming calls related to technical questions regarding tires or inquiries on the advancement of work in progress;
• Produce an estimate of the work to be carried out on the vehicle;
• Bill clients according to the vehicle work orders;
• Execute cash closing procedures and run daily reports.

Success factors

• Technical Knowledge: Your 5 years of experience in sales or consulting as well as your in-depth knowledge of the automotive industry give you the necessary assets to take up your duties.
• Customer service orientation: You have great interpersonal skills and offer exceptional customer service.
• Interest in the automobile industry: Passionate about this industry, you possess a strong knowledge of car mechanics and tires.
• Bilingualism: You communicate perfectly in both French and English and can offer sales and consulting services in both languages.
• Stress Management: You are able to manage deadlines and make sound decisions quickly.